Imprint/Terms and Conditions

AGB

General terms and conditions with customer information

Table of contents

1. Scope

2. Conclusion of contract

3. Right of withdrawal

4. Prices and payment terms

5. Applicable law

6. Alternative dispute resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of Melissa Paul, trading under "Dogs Food Advice - Nutritional Advice for Dogs" (hereinafter "Provider"), apply to all contracts for the provision of services that a consumer or entrepreneur (hereinafter "Customer") concludes with the Provider with regard to the services presented by the Provider on its website. The inclusion of the Customer's own terms and conditions is hereby contradicted, unless otherwise agreed.

1.2 A consumer within the meaning of these Terms and Conditions is any natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity. An entrepreneur within the meaning of these Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of contract

The customer can send a non-binding request to the provider to submit an offer by telephone, WhatsApp, fax, email, letter or via the online contact form provided on the provider's website. At the customer's request, the provider will send the customer a binding offer to provide the service previously selected by the customer by email, WhatsApp, fax or letter. The customer can accept this offer by submitting a declaration of acceptance to the provider by fax, WhatsApp, form, email or letter or by paying the fee offered by the provider within 7 (seven) days of receipt of the offer, whereby the day of receipt of the offer is not included in the calculation of the period. For acceptance by payment, the day on which the payment is received by the provider is decisive. If the last day of the period for accepting the offer falls on a Saturday, Sunday or a state-recognized public holiday at the customer's place of business, the next working day takes the place of such a day. If the customer does not accept the provider's offer within the aforementioned period, the provider is no longer bound by its offer. The provider will specifically draw the customer’s attention to this in his offer.

3) Right of withdrawal

Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in the provider's cancellation policy.

4) Prices and payment terms

Unless otherwise stated in the provider's service description, the prices quoted are total prices. Sales tax is not shown, as the provider is a small business within the meaning of Section 19 Paragraph 1 of the VAT Act.

5) Applicable law

5.1 All legal relationships between the parties are subject to the law of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. For consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his or her habitual residence.

5.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

6) Alternative dispute resolution

6.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

6.2 The provider is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Right of withdrawal

Cancellation policy (services) & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

A. Cancellation policy (services)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform me (Melissa Paul, Dogs Food Advice - Nutritional advice for dogs, Bachtel 10, 87466 Oy-Mittelberg, Germany, Tel.: 015154704738, E-Mail: melissa@dogsfoodadvice.com) by means of a clear statement (e.g. a letter sent by post, WhatsApp or e-mail) of your decision to withdraw from this contract.

You may use the attached model cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely if I have fully provided the service and we have only started to perform the service after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of withdrawal if we fully fulfill the contract.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

At

Melissa Paul

Dogs Food Advice - Nutritional advice for dogs

Bachtel 10

87466 Oy-Mittelberg

Germany

Email: melissa@dogsfoodadvice.com



I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only if notification is on paper)

_________________________

Date

(*) Delete as appropriate